FAQ
Be sure you have Genesis pulled up in the Google Chrome browser on your screen Windows/PC Users: On your keyboard, press CTRL and F5 at the same time ...
Wed, Aug 7, 2019 at 5:43 PM
Though the time varies from agency to agency, it is best practice to routinely change your password every 90 days. 1. Log in to your Genesis account 2....
Fri, Jun 5, 2020 at 7:55 AM
Take a look here to learn how to refine your search using Filters. Take a look here to learn how to use the Global Search feature.
Mon, Mar 4, 2019 at 10:40 AM
If you have forgotten your password, go to the log in screen at https://elogicgenesis.com/login and click the Forgotten Password link. An email will be sent...
Sat, Mar 2, 2019 at 11:03 AM
"My People Page is empty and says '0 contacts found'." Try this first: 1. From the People Page, click FILTERS 2. Options will...
Sat, Mar 2, 2019 at 1:13 PM
The Temporary Client Group ...
Sat, Mar 2, 2019 at 8:57 AM
Every eLogic Genesis user account can be different based on that user's Roles and Permissions. To learn about Roles and Permissions, click here. To ...
Fri, Apr 12, 2019 at 9:26 AM
Best practices state that if you are working with a client's private or medical information, that you either lock your computer or log out if you leave ...
Sun, Mar 3, 2019 at 7:42 AM
We are happy to help! From our help portal, click New Support Ticket near the top of the screen Some things to keep in mind when submitting a ticket: ...
Mon, Mar 4, 2019 at 8:35 AM
1. On your keyboard, press F12 2. A side panel will expand from the right 3. Next, right click on the page refresh button near the top left corner 4. Sel...
Wed, Sep 18, 2019 at 11:43 AM